SMS Terms and Conditions

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Who we are
Serenity Hospice And Home Health ("Serenity," "we," or "us") is a home health and hospice agency in Arizona. Serenity Hospice And Home Health is operated by Loyal Hospice and Palliative Care LLC. Our website is https://serenityhhh.com/.
Office (Bullhead / Fort Mohave): 5059 Lakewood Road, Fort Mohave, Arizona 86426
Kingman location: 2701 Andy Devine Avenue, Kingman, Arizona 86401
Phone: 928-788-0027
Email: info@serenityhhh.com
These SMS Terms and Conditions ("Terms") apply to our text messaging program. By giving written consent to receive texts, or by continuing to receive them after consent, you agree to these Terms. Please also read our SMS Privacy Policy at https://serenityhhh.com/sms-privacy.

The program
Serenity sends text messages to patients and to family contacts the patient (or the patient's representative) has approved, about visit scheduling, including:
• arrival windows
• night-before reminders
• "nurse on the way" alerts
• post-visit updates
We also text physicians a secure, single-use link to review and e-sign orders. Those messages do not include the patient's name or medical details.
Texts are sent through Huddle, Serenity's electronic health record, using Amazon Web Services under a business associate agreement (BAA).
Messages contain no medical details or other protected health information (PHI). This program is not used for marketing or promotional texts.

Who can receive texts
• Patients and approved family contacts, after written consent at admission on a separate SMS consent form. The form lists each approved contact and which texts that person may receive (schedule only, or schedule plus post-visit updates).
• Physicians who choose to receive order-signing links by text. That consent is obtained separately from the admission packet.
You must be the account holder for the mobile number you provide, or have the account holder's permission to use it.

Consent is optional
Consent is not a condition of starting or continuing care, and it is not a condition of receiving any product or service from Serenity. The admission consent box is not checked in advance. You may refuse texts, or later opt out, and still receive care.

Message frequency and cost
Message frequency varies, depending on scheduled visits and the types of texts you have agreed to receive.
Message and data rates may apply. Your wireless carrier may charge you for texts you send or receive. Check your plan if you have questions about those charges.

How to get help and how to opt out
• Reply STOP to cancel texts from this program at that number. You may receive a one-time confirmation of your opt-out. After that, we will not send further program texts to that number unless you opt back in later in writing.
• Reply HELP for help.
• You may also call 928-788-0027 or email info@serenityhhh.com. Our contact page notes that we have staff on call and available for all patient needs 24/7.
You may add, change, or remove approved family contacts, or change which texts they receive, by notifying Serenity in writing or by calling or emailing us.

What our texts will and will not include
Visit texts may include scheduling information such as a visit window, a reminder that a visit is planned, a notice that a nurse or other clinician is on the way, or a brief post-visit update. Physician texts include a secure, single-use signing link that expires, with no patient name or medical details in the message.
We will not put diagnoses, medications, test results, or other medical details in these texts.

Sharing of mobile information
We do not sell mobile numbers or texting consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Our service providers (including Huddle and Amazon Web Services) may process this information only to send texts and operate the program for us, under a business associate agreement where required. See our SMS Privacy Policy for more detail.

Delivery and carrier limits
Wireless carriers are not liable for delayed or undelivered messages. Service may be affected by your phone, your carrier, coverage, or network problems. We are not responsible for delay or non-delivery caused by those factors.
Ordinary SMS is not a fully encrypted channel. Do not reply with medical details or other sensitive information.

Changes
We may update these Terms. The current version will be posted at https://serenityhhh.com/sms-terms with a new "Last updated" date. If you do not agree with an update, you may opt out by replying STOP.

Contact us
• Phone: 928-788-0027
• Email: info@serenityhhh.com
• Mail: 5059 Lakewood Road, Fort Mohave, Arizona 86426

Related pages
• SMS Privacy Policy: https://serenityhhh.com/sms-privacy
• HIPAA Notice of Privacy Practices: available on https://serenityhhh.com/